Return Policy

Return Policy

  • We work very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. In case you received a defective product or the product/products as of different size/sizes, we are here to assist you 
  • Please Note: Certain products have a no return/exchange, especially in the age group of 0-6 Months due to the hygiene issues.In order to avoid issues related to size please check our size chart
  • Products sold during offer sale seasons are not eligible for return or exchange unless they are damaged or defective upon arrival. We are committed to delivering products in excellent condition, and in the rare event that you receive a damaged or defective item, we will gladly assist you.

How to Initiate a return Request:

  • If you want to return a product, initiate a chat through WhatsApp by clicking the WhatsApp symbol in our website https://melmio.com or you can return the product online through Whatsapp:-6282127669
     or    mail to info@melmio.com   or    to us within 24 hours of receiving your product ,Include your order number, description of the issue, and a photo.
  • Make sure to retain the original product tags 
  • Return Request receiving after 48hrs of successful delivery will not be entertained.

We will attend the issue within 12 hours depending upon the business hours and get back to you, the return will be initiated by us.

Reverse Pick up:

Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.

  • Pick-up will be attempted twice.
  • If the courier service is unable to pick up after two attempts, customers are  responsible to ship it back to us.
  • Since we are providing free shipping for your order, the customers are liable to pay reverse pickup freight against the wrong size/product selected by the customer.

Exchange / Credit Note / Refund:

Once we receive your products in 1 – 2 business days our QC team will check the products and return or credit note will be issued as per policy below.

  • In case of non-defective items ( for wrong sizes) – Once we receive the product(s) and on validation by our QC team, we will initiate a exchange with next size.
  • In case of defective/damaged item – If the product has a manufacturing defect. (i.e. torn, stained, stitched incorrectly), we can either offer a replacement of the same product or exchange.
  • We are unable to offer a refund if the product is damaged due to mishandling by the customer.
  • In case of incomplete/wrong order– In case of an incomplete/wrong order sent by us, we will send the complete order with the correct products on priority.

Exchange:

  • In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
  • Exchange product: Product(s) of the same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same).
  • No credit note will be provided for the balance amount (if any)
  • Please note that exchange is allowed only once per order
  • If you have used any promotions in first order then freight for the second dispatch as well as reverse pick up may be charged. 

Exchange Eligibility:

  • The apparel must be in new and unused condition with all original tags and packaging. If the item has been worn, damaged, altered, or washed, it may not be eligible for exchange.
  • Defective or damaged items: If the item is defective or damaged, you may be able to return or exchange it outside of the standard policy time frame.
  • Be sure to contact the customer service for assistance in these cases.

Credit Note: 

  • On receipt of the product in the original condition, we will send a coupon code with the full amount to you in 1 to 2 business days,
  • This Coupon Code will have a validity of 3 months from the day we give it to you and can be used only on our website

Refund:

  • In case of refund, it will be initiated within 1 -2 business days after QC validation.
  • Refund will be credited to the account you used for placing the order
  • In case of COD order, our team will get in touch with you to get your bank details or UPI details.
  • It may take 2 – 10 business days to reflect in your account depending on your bank

Note: For a successful Return and exchange, ensure that the products are unused, unwashed and are sent back in original packing.

Temporary COD Suspension Policy:

  • Customers who have previously rejected orders at their doorsteps will not be eligible to choose COD for future orders. 

"OFFER SALE ITEMS":

Any items purchased during a flash/clearance sale cannot be exchanged or returned.