Shipping Policy

Shipping policy:

At melmio, we ship all the orders by courier from our warehouse in Kochi, Kerala.

  • Orders are shipped from Monday to Saturday, excluding public holidays, between 10 AM and 5 PM.
  • Once the order is confirmed and expected delivery will be within 4 - 7 working days from the day of dispatch. 
  • Some courier partners may also request an OTP in order to complete delivery. You must provide this code to the delivery partner at the time of delivery. An OTP will be sent to the phone number you have entered at the time of purchase.
  • melmio is not liable for any damage after delivery.

 

 Shipping on Cash-on-Delivery (COD) orders:

  • A delivery fee of INR 75 is applicable on every Cash-on-Delivery (COD) order. This delivery fee is non-refundable.
  • For refunds on COD orders kindly share your bank account details for us to transfer
  • We do not offer express shipping on any Cash-on-Delivery (COD) orders

International Orders & Shipments:

  • We do not offer Goods exchanges or Returns on orders shipped internationally. In the unlikely event that any Goods you have received are in a damaged condition or defective, please reach out to us at info@melmio.com within 48 hours of receiving the order. Our representative will guide you on this matter.
  • For clothing, we recommend you buy a size bigger if you are unsure of the size and also double-check the measurement chart before placing an order.

 We follow a thorough order placement procedure; once your order is placed on our website, it is immediately forwarded to the logistics partners for shipment. So it is not possible to cancel an order after it has been placed on our website. Our customers can sit back and relax since our product undergoes a proper quality assurance procedure before being dispatched. We make sure that our customers do not face any circumstances where order cancellation is required. However still, in case of an unfortunate circumstance like a manufacturing error or more, you can contact our customer care  Whatsapp +916282127669

 or info@melmio.com and inquire more about it.